Terms & Conditions

1. INTRODUCTION

All Users of services provided by Touchline Solutions (hereinafter referred to as Touchline), by use of such services, accept the terms and conditions of business hereby set out. This applies irrespective of the mode or manner of ordering employed by the User when ordering the services.

Touchline provides Internet Services including World Wide Web page design and hosting, e-mail and custom internet solutions. Touchline reserves the right to suspend or cancel a customer’s access to any or all services provided by Touchline when Touchline decides that the account has been inappropriately used or otherwise.

NOTE: Pornography and sex-related merchandising are PROHIBITED on any Touchline server or related services/products etc.

NOTE: Spamming, or the sending of unsolicited email, from an Touchline server or using an email address that is maintained on an Touchline machine is STRICTLY PROHIBITED.

2. DEFINITIONS

“Services” means domain name registration, web site design, web site hosting, email, consultancy and any other service or facility provided by us to you. “Server” means the computer server equipment operated by us or others in connection with the provision of the Services. “Web Site” means the area on the Server allocated by us to you for use by you as a site on the Internet.

3. DOMAIN NAME REGISTRATION

3.1 We make no representation that the domain name you wish to register is capable of being registered by or for you or that it will be registered in your name. You should therefore not assume registration of your requested domain name(s) until you have been notified that it has or they have been registered. Any action taken by you before such notification is at your risk.

3.2 The registration and use of your domain name is subject to the terms and conditions of use applied by the relevant naming authority; you shall ensure that you are aware of those terms and conditions and that you comply with them. You shall have no right to bring any claim against us in respect of refusal to register a domain name. Any administration charge paid by you to us shall be non-refundable notwithstanding refusal by the naming authority to register your desired name

3.3 We shall have no liability in respect of the use by you of any domain name; any dispute between you and any other person must be resolved between the parties concerned in such dispute. If any such dispute arises, we shall be entitled, at our discretion and without giving any reason, to withhold, suspend or cancel the domain name. We shall also be entitled to make representations to the relevant naming authority but will not be obliged to take part in any such dispute.

3.4 We shall not release any domain to another provider unless full payment for that domain has been received by us.

4. WEB SITE HOSTING and EMAIL

4.1. We make no representation and give no warranty as to the accuracy or quality of information received by any person via the Server and we shall have no liability for any loss or damage to any data stored on the Server either immediate or consequential.

4.2. You shall effect and maintain adequate insurance cover in respect of any loss or damage to data stored on the Server.

4.3 You represent, undertake and warrant to us that you will use the Web Site allocated to you only for lawful purposes. In particular, you represent, warrant and undertake to us that.

4.3.1 You will not use the Server in any manner which infringes any law or regulation or which infringes the rights of any third party, nor will you authorise or permit any other person to do so.

4.3.2 You will not post, link to or transmit

(a) any material which is unlawful, threatening, abusive, malicious, defamatory, obscene, pornographic, blasphemous, profane or otherwise objectionable in any way
(b) any material containing a virus or other hostile computer program
(c) any material which constitutes, or encourages the commission of, a criminal offence or which infringes any patent, trade mark, design right, copyright or any other intellectual property right or similar rights of any person which may subsist under the laws of any jurisdiction

4.4 You shall keep secure any identification, password and other confidential information relating to your account and shall notify us immediately of any known or suspected unauthorised use of your account or breach of security, including loss, theft or unauthorised disclosure of your password or other security information.

4.5 You shall observe the procedures which we may from time to time prescribe and shall make no use of the Server which is detrimental to our other customers.

4.6 You shall procure that all mail is sent in accordance with applicable legislation (including data protection legislation) and a secure manner.

4.7 In the case of an individual User, you warrant that you are at least 18 years of age and if the User is a company, you warrant that the Services will not be used by anyone under the age of 18 years.

4.8 Any access to other networks connected to Integrated Internet Solutions must comply with the rules appropriate for those other networks. This includes both public and private networks as are or shall be developed in the future.

4.9 While we will use every reasonable endeavour to ensure the integrity and security of the Server, we do not guarantee that the Server will be free from unauthorised users or hackers and we shall be under no liability for non-receipt or misrouting of email or for any other failure of email.

5. SERVICE AVAILABILITY

5.1 We shall use our reasonable endeavours to make available to you at all times the Server and the Services but we shall not, in any event, be liable for interruptions of Service or down-time of the Server

5.2 We shall have the right to suspend the Services at any time and for any reason, generally without notice, but if such suspension lasts or is to last for more than 30 days you will be notified of the reason

6. PAYMENT

6.1 All payments must be in UK Pounds Sterling. If your cheque is returned by the bank as unpaid for any reason, you will be liable for a “returned cheque” charge of £35 and suspension of any services as shall be supplied by us at that time at our discretion.

6.2 All charges payable by you for the Services shall be in accordance with the scale of charges and rates published from time to time by us on our web site and shall be due and payable in advance of our service provision. Touchline is not registered for ‘Value Added Tax’ and charges are therefore VAT exclusive.

6.3 Without prejudice to our other rights and remedies under this Agreement, if any sum payable is not paid on or before the due date, we shall be entitled forthwith to suspend the provision of Services to you.

7. INTELLECTUAL PROPERTY RIGHTS

You shall obtain any and all necessary consents and clearances to enable you lawfully to make use of all and any intellectual property rights through the Services, including without limitation, clearance and/ or consents in respect of your proposed domain name.

8. INDEMNIFICATION

Customer agrees that it shall defend, indemnify, save and hold Touchline harmless from any and all demands, liabilities, losses, costs and claims, including reasonable lawyer’s fees asserted against Touchline, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless Touchline against liabilities arising out of;

  • any injury to person or property caused by any products sold or otherwise distributed in connection with Touchline server;
  • any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party;
  • copyright infringement and
  • any defective products sold to customer from Touchline’s server.

9. TERMINATION

Without in any way limiting our rights under sub clause 6.3

9.1 If you fail to pay any sums due to us as they fall due, we may suspend the Services and/or terminate this Agreement forthwith without notice to you

9.2 If you break any of these terms and conditions and you fail to correct the breach within thirty (30) days following written notice from us specifying the breach, we may terminate this Agreement forthwith upon written notice

9.3 If you are a company and you go into insolvent liquidation or suffer the appointment of an administrator or administrative receiver or enter into a voluntary arrangement with your creditors, we shall be entitled to terminate this Agreement forthwith without notice to you

9.4 On termination of this Agreement or suspension of the Services we shall be entitled immediately to block your Web Site and to remove all data located on it. We shall be entitled to delete all such data but we may, at our discretion, hold such data for such period as we may decide to allow you to collect it at your expense, subject to payment in full of any amounts withstanding and payable to us. We shall further be entitled to post such notice in respect of the non-availability of your Web Site as we think fit.

10. LIMITATION OF LIABILITY

10.1 All conditions, terms, representations and warranties relating to the Services supplied under this Agreement, whether imposed by statute or operation of law or otherwise, that are not expressly stated in these terms and conditions including, without limitation, the implied warranty of satisfactory quality and fitness for a particular purpose are hereby excluded

10.2 Our total aggregate liability to you for any claim in contract, tort, negligence or otherwise arising out of or in connection with the provision of the Services shall be limited to the charges paid by you in respect of the Services which are the subject of any such claim

10.3 In any event no claim shall be brought unless you have notified us of the claim within one year of it arising

10.4 In no event shall we be liable to you for any loss of business, contracts, profits or anticipated savings or for any other indirect or consequential or economic loss whatsoever.

11. UNLIMITED USE POLICY

High bandwidth usage: Touchline offers an unlimited use policy by maintaining very large ratios of bandwidth per customer. In rare cases, Touchline may find a customer to be using server resources to such an extent that he or she may jeopardize server performance and resources for other customers. In such instances, Touchline reserves the right to impose the High Resource User Policy for the consideration of all customers.

12. HIGH RESOURCE USER POLICY

12.1 Resources are defined as bandwidth and/or processor utilization.

12.2 Touchline may implement the following policy to its sole discretion:

12.3 When a website found to be monopolising the resources available, the account holder will be contacted in order to discuss the situation. If no arrangement can be reached, Touchline reserves the right to terminate the account giving one months notice.

13. NOTICES

Any notice to be given by either party to the other may be sent by either email, fax or recorded delivery to the address of the other party as appearing in this Agreement or ancillary application forms or such other address as such party may from time to time have communicated to the other in writing, and if sent by email shall unless the contrary is proved be deemed to be received on the day it was sent or if sent by fax shall be deemed to be served on receipt of an error free transmission report, or if sent by recorded delivery shall be deemed to be served two days following the date of posting.

14. LAW

This Agreement shall be governed by and construed in accordance with English Law and you hereby submit to the non-exclusive jurisdiction of the English Courts.

15. HEADINGS

Headings are included in this Agreement for convenience only and shall not affect the construction or interpretation of this Agreement

16. ENTIRE AGREEMENT

These terms and conditions together with any documents expressly referred to in them, contain the entire Agreement between us relating to the subject matter covered and supersede any previous Agreements, arrangements, undertakings or proposals, written or oral: between us in relation to such matters No oral explanation or oral information given by any party shall alter the interpretation of these terms and conditions. In agreeing to these terms and conditions, you have not relied on any representation other than those expressly stated in these terms and conditions and you agree that you shall have no remedy in respect of any misrepresentation which has not been made expressly in this Agreement.